Privacy policy

Whe Hotel Portimao

Privacy policy

In this Privacy Policy you will find all the information regarding the use we make of the personal data you use to interact with us as a user. This Privacy Policy is available permanently for you to consult it when you deem it appropriate. Should you have any questions when reading this information, please do not hesitate to email us: sonia.nicolas@elchurra.net.

About us

We are EXPLOTACIONES HOTELERAS EL CHURRA, S.L. with CIF B30136493 and address in MURCIA (MURCIA), AVDA. MARQUES DE LOS VELEZ, 12, Spain, owner of the website www.elchurra.net and responsible for the processing of your personal data, its uses and its protection.

The use of the services of the Website, as well as the purchase of any of the products offered, implies your acceptance as a Customer, unreservedly, of all the statements contained in this Privacy Policy and in the General Conditions.

Your registration on the website and the use of its services implies that the personal data that you have provided in the registration form as a Customer will become part of files for processing with the purpose, legitimation, assignments and conservation periods detailed below, and that you declare to know and accept by clicking the action button of the form.

Limitations

  • Opc.A – Case of services to children under 18 years of age: The promotional content of the website is aimed at all users, but if you are going to register as a customer or make a purchase you must be of legal age.
  • Opc.B – Case of products excluded from children under 18 years of age: For the acquisition of some of the products offered you must prove that you are over 18 years old. We will cancel your order if we detect that you do not meet this condition.

For what purpose do we use your data?

Depending on how you interact on our website, we will process your personal data for the following purposes:

  • Opc.C1 – Customer registration case: Manage your registration and your customer account, manage your purchases, the payment of products, their possible returns and / or claims and the history of your purchases.
  • Opc.C2 – Case of existence of contact form on the web: Attend to the queries, suggestions or requests that you make to us through the web.
  • Opc.C3 – Case applicable to any registered customer who has made a purchase: Send you commercial communications related to the products or services purchased and that we consider may be of interest to you.
  • Opc.C4 – Case of subscription to news channel (newsletters): Keep you regularly informed of news, suggestions, activities and events related to our main activity to which you have decided to subscribe.
  • Opc.C5 – Case of existence of “work with us” form or equivalent. Inform you of the job offers that we can generate and the recruitment process.
  • Opc.C6 – Any other case, check with Edutedis Consultoria.

What personal data will we request from you?

The data that we will request will be:

  • Opc.D1 – Customer Registration Case: Identification data: ID, name, surname, address, email, telephone.
  • Opc.D2 – Case to obtain financial data: Credit card number, bank account number.
  • Opc.D3 – If shipments of the purchase are made: Recipient data: Name, surname, address, email, telephone.
  •  Opc.D4 – Contact form case. (Depending on the purpose of the form, new data will be required). Also applicable to subscription to news channel (newsletter) – Contact details: Name, email, phone. In the Cookies Policy, you can find what other information we will collect through the use of cookies

Remember that all the data that we request as mandatory are the minimum necessary to be able to provide you with the service or allow you access to certain functionality of the web. If you choose not to provide this data, you may not be able to complete your registration or we may not be able to provide you with certain services or functionalities.

Why do we use your data?

The legitimacy for the processing of your data comes from the fact that we need to treat them to execute the contract you accept with us when registering and enjoying our services or functionalities.

There are other reasons such as our interest in attending to your queries or requests and the consent you give us to be able to send you our commercial information.

How long do we keep your data?

Your personal data will be kept for as long as your user account remains active. Remember that you can cancel it at any time by requesting so via email. Once the account has been cancelled, your personal data will be kept blocked for the period required by tax legislation for the prescription of responsibilities in the event that you have made any purchase of products.

In any other case, your personal data will be kept for a period of 3 months from your cancellation decision, in case any type of responsibilities may arise. Once the deadlines are over, the data will be deleted from our records.

Who do we share your data with?

For the fulfilment of the purposes expressed, your personal data will be communicated to auxiliary service providers that facilitate the management or our legal obligations, such as transport companies, tax and legal advice and web hosting among others.

We will also transfer your personal data to Bodies or Public Administrations to which we are obliged by legal requirement. You can request a list of these companies and organisations via email.

What rights do you have over your personal data?

Regardless of the legal justification with which we have processed your personal data, you have a series of rights that you can exercise before EXPLOTACIONES HOTELERAS EL CHURRA, S.L., via email.

  • Right of access to your data. Opc.E1. – Case of customer account managed by themselves. Remember that if you are a registered user you can consult this data on the platform, in the section corresponding to your profile.
  • Right to rectification of personal data, in case they are not true. Opc.E2. – Case of customer account managed by themselves. Remember that you can make the correction yourself in the section corresponding to your profile on the platform. As your personal data has been entered directly by you on the platform, the updating and veracity of this data is your responsibility.
  • Right that we delete your data to the extent that they are no longer necessary for the purpose for which we need to process them or that we no longer have legitimacy to do so. You can request it by email and attach a copy of your ID. When you exercise this right of deletion, we will block your personal data for any type of treatment during the conservation period that we have indicated above. And once it has elapsed, we will proceed to its definitive deletion.
  • Right to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep them beyond the necessary time when you may need it.
  • Right to request the portability of your personal data. This means that you will have the right to receive the personal data that you have provided to us in a structured, commonly used and machine-readable format, in order to be able to transmit it to another entity directly, whenever technically possible.
  • You can also file a complaint with the supervisory authority on data protection, in particular, with the Spanish Agency for Data Protection.
  • Right to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep them beyond the necessary time when you may need it.

Changes to the Privacy Policy

We may adapt or modify the information contained in this Privacy Policy when we deem it appropriate or incorporate new functionalities in the platform that require it. In case we do, we will notify you by means of an informative banner on the website itself. We advise you to periodically review this Privacy Policy.